F.A.Q.

SHIPPING

We offer free ground shipping on all domestic orders. Priority Shipping is offered for a flat rate of $9, and Express shipping is offered for a flat rate of $35. Your shipping address cannot be changed once an order is submitted. Please ensure accuracy upon placing your order. For our customer’s protection, transactions cannot be processed if billing information is inaccurate. Kindly note that we do not operate like Amazon. We are a small business, run by moms. We do our best to ship handmade packages within 3-5 business days. We never include price tags or receipts inside our shipped packages. 

RETURNS

We are fully committed to the satisfaction of our customers. However; because we are a small business and our sets are created by hand and carefully inspected prior to shipping, all sales are final. Please reach out to our customer care department (customercare@mytourterelle.com) for outstanding inquiries.

SALES TAX

Sales Tax will be charged in all states in the USA where required by law.

GIFT CARDS

We offer E-Gift cards. The gift card will be emailed directly to the buyer, which can then be forwarded to the gift recipient. 

FEEDBACK

We want to hear from you! Please feel free to reach out:

  • For questions / concerns
  • With ideas to share 
  • If you need emotional support for Fertility or Pregnancy
  • Postpartum / Breastfeeding doula support

Drop us a virtual line in the CONTACT US section of our website.

PRIVACY

Tourterelle LLC is committed to protecting the privacy of visitors to our website located at mytourterelle.com. We guarantee your information will be solely used within our company and never shared with a third party.

ACCESSIBILITY

Tourterelle LLC is dedicated to making our website's content user-friendly, and universally accessible. If you are having issues navigating our website's features and content, please contact us. Your input is greatly appreciated.